Winning Collections Skills training

Winning Debt Collection Skills training

This is one of our flagship programs. The techniques learned  here are practiced by collection departments throughout Malaysia, SE Asia, and beyond. Our goal is for your debt collectors to collect maximum amounts, quickly, now (vs. later); while still maintaining the goodwill or respect of the debtor.

Key parts of this debt collection training include models to handle excuses, angry customers, and the collection pyramid. In addition, we cover handling broken promises and reduce the chance for them breaking in the first place. Your debt collectors will gain new tips and confidence to collect more money for your organization. They will also have a fun time doing it.