Handling Hardcore Customers training

Handling Hardcore Customers  training

Let’s face it, not all our customers are nice or in a good mood. Many of them can be difficult, irate, and stressed. As a result, they will also stress your customer-facing staff. This one-day program allows your team to recharge their batteries and get some new ideas and models on handling tough customers. They will end the training by creating their own laminated job aid to be used back on the job. The job aid is a great reference guide when they have a ‘hardcore’ customer, it also acts as a stress reliever.