Home

Providing clients with customized, practical HR initiatives & training programs to compete in today’s Service Economy.

• Do your customer-facing people sound like robots or zombies when dealing with your precious customers?
• Do you want your staffs’ service delivery to be your organization’s ‘competitive advantage‘?
• Do your customer service people focus on the transaction, but not the relationship?
• Do your debt collectors lack creativity to overcome non-payment issues to collect maximum dollars NOW!
• Do your supervisors need skills to motivate more than deflate to build winning teams?
• Do you want to reduce bad debts, customer complaints, and senior management complaints?
• Do you need proven HR and Training resources to design & deliver new initiatives (QUICKLY!)?

Based in Malaysia but train and consult regionally.

Train-the-Trainer program in Myanmar

We provide learning initiatives in the following ‘families’:

• Debt Collections training

• Customer Service / CX training

• Business Writing training

• Supervisory training

• Train-the-Trainer (TTT) training

and many more…

All our training programs are customized to your unique environment.